Short summary: Refund requests are reviewed case by case within 7 days after purchase, provided the service has not been substantially used. Contact support and include proof of payment.
1. Refund Window
You may submit a refund request within 7 days after purchasing a SofeaApp subscription. Requests submitted after this period may be declined unless required otherwise by applicable law.
2. Case-by-Case Review
Every refund request is reviewed individually. A refund is not automatic. We check the purchase record, subscription activation status, and whether the service has been substantially used.
3. When a Refund May Be Approved
- The payment was successful but the subscription was not activated because of a system issue.
- You were charged more than once for the same subscription period.
- You requested a refund within 7 days after purchase and the service has not been substantially used.
4. When a Refund May Be Declined
- The subscription has been substantially used.
- The request is submitted more than 7 days after purchase.
- The account violated the SofeaApp Terms of Use.
- The issue is caused by unsupported device settings, removed permissions, network problems, or changes made outside SofeaApp control.
5. How to Request a Refund
Email support@sofeaapp.my.id with the following information:
- Your SofeaApp account email.
- Your WhatsApp number.
- Payment proof or payment reference.
- Subscription plan purchased.
- A short explanation of why you are requesting a refund.
6. Payment Provider Processing
If a refund is approved, the final processing time depends on the payment provider, bank, e-wallet, or card network used for the original payment.
7. No Automatic Renewal
SofeaApp subscriptions do not renew automatically. Your package ends on the stated date, and you need to renew manually if you want to continue using paid features.
8. Contact
- Email: support@sofeaapp.my.id
- Website: sofeaapp.com/en